Our phones are open Monday-Tuesday and Thursday-Friday between 9 AM and 3 PM. Wednesday the phones are closed and you can chat with us instead. Outside opning hours you can speak to our voice bot and get your questions answered.
Learn more about Mit AKA, chat and emails
Message through ’Mit AKA’ When you log in to ’Mit AKA’ to send a message, you will be able to attach documents. Your messages will be saved in your ‘Mit AKA’ inbox, which is a secure site where all information is encrypted. You will get an email when there are new messages in your ‘Mit AKA’ inbox, so make sure your email address is updated in the system under personal information (personlige oplsyninger).
The chat function on aka.dk and ’Mit AKA’ You can chat with our chatbot 24 hours a day. If the bot cannot answer your question, it will forward it to one our consultants, who will get back to you via the chat between 9 AM and 3 PM on weekdays via aka.dk or ’Mit AKA’. If you log in to ’Mit AKA’, all chat activities will automatically be stored in your ‘Mit AKA’ inbox.
Email You can also send an email to kontakt@aka.dk. If you are a member, all emails sent to kontakt@aka.dk will automatically be stored in your ‘Mit AKA’ inbox. We recommend that you do not send personal, information such as CPR-number or account number by email.
Letter You can also send a letter. Our mail address is Akademikernes A-kasse, Postboks 410, Vester Farimagsgade 13, 1606 København V.
Our office addresses
At our offices in Copenhagen and Aarhus, you can come in and get a place to sit and work.It is open 8.30-15.30 Monday to Thursday and 8.30-14.30 on Fridays.
Akademikernes A-kasse Copenhagen Vester Farimagsgade 13 1606 København V
Akademikernes A-kasse Aarhus Mariane Thomsens Gade 2F, 7. sal 8000 Aarhus C
Akademikernes A-kasse Odense Cortex Park 12C, 4. sal 5230 Odense M
Akademikernes A-kasse Aalborg Vestre Havnepromenade 9, 3. sal 9000 Aalborg
Akademikernes A-kasse Esbjerg Torvet 21, 1. sal lokale 7 6700 Esbjerg
