Chat with us (use the chat feature on this page)

Message   Send a message through Mit AKA (for members)

  Call us at +45 33950395

  Speak with our voice bot outside opening hours

Our phones are open Monday-Tuesday and Thursday-Friday between 9 AM and 3 PM. Wednesday the phones are closed and you can chat with us instead. Outside opning hours you can speak to our voice bot and get your questions answered.

Learn more about Mit AKA, chat and emails

Message through ’Mit AKA’
When you log in to ’Mit AKA’ to send a message, you will be able to attach documents. Your messages will be saved in your ‘Mit AKA’ inbox, which is a secure site where all information is encrypted. You will get an email when there are new messages in your ‘Mit AKA’ inbox, so make sure your email address is updated in the system under personal information (personlige oplsyninger).

The chat function on and ’Mit AKA’
You can chat with our chatbot 24 hours a day. If the bot cannot answer your question, it will forward it to one our consultants, who will get back to you via the chat between 9 AM and 3 PM on weekdays via or ’Mit AKA’. If you log in to ’Mit AKA’, all chat activities will automatically be stored in your ‘Mit AKA’ inbox.

You can also send an email to If you are a member, all emails sent to will automatically be stored in your ‘Mit AKA’ inbox. We recommend that you do not send personal, information such as CPR-number or account number by email.

You can also send a letter. Our mail address is Akademikernes A-kasse, Postboks 410, Vester Farimagsgade 13, 1606 København V.

Our office addresses

At our offices in Copenhagen and Aarhus, you can come in and get a place to sit and work. It is open 8.30-15.30 Monday to Thursday and 8.30-14.30 on Fridays.

Akademikernes A-kasse Copenhagen
Vester Farimagsgade 13
1606 København V

Akademikernes A-kasse Aarhus
Mariane Thomsens Gade 2F, 7. sal
8000 Aarhus C

Akademikernes A-kasse Odense
Cortex Park 12C, 4. sal
5230 Odense M

Akademikernes A-kasse Aalborg
Vestre Havnepromenade 9, 3. sal
9000 Aalborg

Akademikernes A-kasse Esbjerg
Torvet 21, 1. sal lokale 7
6700 Esbjerg

Akademikernes A-kasse Herning
Birk Centerpark 40, 1. sal,
7400 Herning