Recording phone calls
We record phone calls to document the conversation and any agreements made with you. The recordings are used exclusively for this purpose.
Recordings of telephone conversations are made on the basis of the General Data Protection Regulation:
- Artikel 6, stk. 1, litra c
- Artikel 6, stk. 1, litra f
- Artikel 9, stk. 2, litra f
Processing of personal data
We record and store the personal data you provide during the interview, e.g. name, address, email, CPR number and any health information.
We keep a written record of the conversation, which is linked to your membership information.
Read more about our processing of personal data
Your rights
You have the right to:
- access the recording and receive an audio file
- request deletion of the recording
- have any erroneous information corrected
If you wish to exercise your rights, please contact us.
The recording is deleted after 30 days
We store recordings for a maximum of 30 days, after which they are automatically and permanently deleted.