Other Service Provider
Your other service provider (Anden aktør) is a private company that has taken over your job centre’s efforts to help you find employment.
Your job centre may assign the task of assisting you to another service provider, such as a private company or an organisation.
Your daily contact
When your unemployment process is transferred to your other service provider, they become your primary point of contact instead of your job centre. Your daily contact will be with the company assigned to be your other service provider. This is where you can seek guidance, ask questions, and get inspiration for your job search.
You will also be required to attend mandatory meetings with them, and they are responsible for ensuring that you meet the requirements to receive unemployment benefits (dagpenge). Their role is to support you in exploring opportunities such as company internships, wage subsidy jobs (løntilskud), or skills development programmes that can bring you closer to a job.
Know your options
The municipality sets the framework for what other service providers can offer, but each provider can decide how to approach the task. This means that the structure of the process can vary significantly.
It’s a good idea to research your other service provider thoroughly. Find out who they are and how to make the most of your time with them. For example, explore opportunities for skills development or wage subsidy jobs. Be prepared with clear arguments about what you want to achieve and how you plan to achieve it. This will help you get the most out of your meetings with them while going through the job search process (jobsøgningsforløb).
You must be given a choice
Under Danish law, job centres must strive to collaborate with more than one service provider.
If your job centre collaborates with multiple providers and deems them equally capable of helping you find a job, you must be given the option to choose between them.
Choose a provider with expertise in your industry
Look into each provider’s services by visiting their website or calling them directly.
Assess which provider best understands your industry and ask them what specific support they can offer you.
Seek out wage subsidy jobs or company internships
If your other service provider wants to arrange a wage subsidy job or a company internship for you, you can also take the initiative to contact relevant companies in advance.
This way, you have more significant influence over where you work.
Your other service provider helps you with the paperwork
Your provider can assist you with filling out forms and applications.
For example, you can contact your provider for assistance if you haven’t registered your holiday at least 14 days before it begins.
And if you have found a job, they can help you update your registrations, reducing your obligations during the final six weeks before you start work.
You can file a complaint if you’re not satisfied
If you and your other service provider cannot agree on your job plan or job search process, you can file a complaint with your provider.
Your provider will then review your case based on your concerns.